Service Guide for Residents and Families
(This document is available in large-print format)

Statement of Purpose

Aims and Objectives
To provide a better quality of life and a Home for life with a higher standard of care, in a warm and friendly, family atmosphere.

The kind of service that is provided by Nightingales
Nightingales is a care home for the elderly from 65 years of age. The company provides care that ensures effective, safe and appropriate personalised care, treatment and support through coordinated assessment planning and delivery. The company provides care for residents who are presenting with general conditions of old age, mobility problems and end of life care. We also provide care for residents who suffer with dementia. Nightingales also provide day care and a meal delivery service.

Service Provider

Tuskhome Ltd, t/a Nightingales
34, Florence Road
Sutton Coldfield
West Midlands
B73 5NG
0121 350 0243



Registered Manager - Mrs Gayle Goodhead

Registered Limited Company - 1894946

Registered with Care Quality Commission – Provider I.D - 1-101653632
Manager I.D -
Location I.D –

(The service operates from the above address)

Terms and Condition, Fee’s and Standard Form of Contract

These are combined in two documents: our Price Guide and our Terms and Conditions, both of which are available on our website - All residents are given their own signed copy and, for environmental reasons, paper copies are available for prospective residents on request.

Current Clients’ views of the Home and Testimonials

These are available on our website with paper copies available on request. Compliments, complaints and comments forms are available on request in a paper copy in reception. Testimonials are available on our website. A copy of the brochure and service guide is available in paper format.

Most recent Inspection Report

This is available on our website with paper copies available on request. A copy is available in the reception area.

Summary of the Complaints Procedure

The full complaints procedure is available on our website or in paper format on request. In summary, we encourage anyone with a complaint to discuss it with the management, or put it in writing to;

Mrs G. Goodhead
34, Florence Road
Sutton Coldfield
West Midlands
B73 5NG

You are also welcome to take your complaint to the Care Quality Commission whose contact details are below:

Care Quality Commission
National Correspondence
Newcastle upon Tyne
03000 61 61 61

A - Z of Services

Admission - a month’s trial period for new residents is given to decide whether they like the service we provide. We have an emergency admission policy that is implemented when all relevant information regarding prospective residents is received from relevant professionals.

Advocacy - advocates for residents can be provided when residents have no other family contacts.

Assessments - are carried out prior to admission of a prospective resident which include a whole day or integrated day care, which gives a better transition into full time care.

Bathing Facilities- the home has specially adapted facilities to meet the requirements of the residents.

Care plans - are drawn up for every resident incorporating dignity, independence, privacy, choice, lifestyle and future wishes giving positive outcomes. The care plans are reviewed monthly by care staff and residents and families are asked to participate.

Chiropody - is provided by the NHS. Chiropodist visits every 3 months, or private chiropodists can visit or appointments can be made in the local community.

Clinic / Hospital Visits - transport is provided by the care home complimentary with a qualified carer.

Complaints - as stated above.

Contracts- a written contract of residence is given to client / relative on admission to the care home along with terms and conditions.

Dentist- visits 6 monthly provided by the NHS dentist, or appointments made to visit own dentist in community.

Emergencies- if an accident arises, residents are escorted to hospital by a qualified staff member who will remain with the resident until they are passed on to ward staff or if a relative takes over.

Fire- the home fully complies with all legal requirements regarding fire prevention, we have a fire alarm and fire fighting equipment, which are checked regularly, and we conduct frequent evacuation practices. All staff receive detailed theoretical and practical fire training.

Food- if family wish to bring in items of food for their relatives it is there responsibility to ensure that it is stored correctly. The company will not accept responsibility for food that is stored in the person’s room. The company therefore recommend that the relatives follow the company’s policy on the safe storage of food items. A copy is available on request.

G.P- visits from local surgery.

Hairdresser - every other week minimal charge hair dressers are available or visits to own hair dressers in the community can be arranged.

Infection Control - sanitising gel is to be used on entering the care home to prevent spread of infection. Visitors are asked not to visit if they are suffering from an illness that may be passed onto residents.

Ipad- the company encourage the people who use our service to use current technology to contact relatives via Skype, Facetime, and to use the internet to purchase items that they may need.

Mail - personal mail will be delivered to residents on a daily basis.

Meal times / Menus - are all on our website. Alternative dishes are available and residents can dine in their own rooms. Choices of the daily menus are given, along with photo / picture references for residents that require them to make choices.

Medication- the staff are trained in administering medication in accordance with regulations and guidelines. The Company/staff will not dispense medication that is not prescribed by medical professionals. Please refer to Medication Policy that is available on request.

Monies- it is the responsibility of the person who has power of attorney over the person who resides with us to determine if the person has the capabilities to deal with their own money. The company will not accept responsibility for the loss of monies if the person has monies in their possession.

Newsletters - to inform residents family and friends of news and events that are occurring.

Newspapers - available on request and can be delivered daily, the resident will be charged.

Nursing - is provided from qualified community nurses, including palliative care for residents that require the service.

Opticians - visits every 6 months if the service is not provided by residents own optician.

PAT Testing- all electrical items brought into the Care Home will be PAT tested by a qualified electrician to ensure compliance with regulations.

PAT- pets as therapy visit on a weekly basis to offer people with further stimulation and comfort.

Religious Services- can be offered or transported to the local church where applicable. We have our own resident Ordained Minister, which is one of the owners P.K. Zaidi-Crosse. Please ask for further details. The local Catholic Church provides communion at the Home every month if requested.
Resident’s Social Committees - these are held monthly on a Sunday morning with one of the directors with coffee and biscuits. We discuss any issues and concerns residents may have.

Residents Safe Keeping Account - a small amount of cash can be kept by the care home to cover any daily needs. It will be kept in a safe, maintained by senior staff, please ask for details.

Rooms - we have 10 bedrooms, 1 of which is a shared rooms with en-suite.

There is 2 large rooms that can be used as a single or shared facility.

Staff - are chosen for their caring nature and have social care training, NVQ 2 - 4. The company also employs 3 cooks, and entertainment staff.

Stair Lift - residents are able to use a stair lift from ground floor to first floor.

Social Groups - we meet and organise annually the social calendar for the year. Please check out our calendar and fortnightly exercise / mobility sessions, with Progressive Mobility. There are a variety of activities organised with the residents, dependant on their abilities and needs.

Security - all visitors are asked to sign in and out of the building. Anyone taking residents out must notify staff before leaving the premises.

Sickness - any one with any illness which can be passed around the home is requested not to visit. There are anti-bacterial cleaners around the care home to wash and sanitise with.

Spa Treatments -are available on request, a complimentary manicure is provided but other treatments may incur charges by qualified beauticians including Reiki and massages.

Smoking - we operate a no-smoking environment.

Surveys - are given to residents, relatives and professionals on an annual basis to evaluate the care and services we provide to the residents. Also, this allows us to evaluate and compare our Quality Assurance Assessment, year on year.

Telephone - we have a main telephone line for use by residents, but individual lines are available on request in each room at an additional charge.

TVs - are available to put into all rooms with digital access.

Quality Assurance - we are quality assured by The International Standard BS EN ISO 9001; 2008. Registered and continually updating.

Visiting times - we have an open door policy with no restriction on visiting times.

Wi-Fi - is available around the home to enable residents to connect to the internet for emails, shopping and to keep in touch with family and friends.

Visit our web site:

Tuskhome Ltd, 34 Florence Road, Wylde Green, Sutton Coldfield, B73 5NG. Tel: (0121) 350 0243

Registered with the Local Authority

Reg. No. 1894946

Statement of Purpose.pdf

Download Statement of Purpose as a PDF