Tuskhome Limited

Nightingales

Inspection report


34 Florence Road, Sutton Coldfield

West Midlands

B73 5NG

Tel: 0121 350 0243

Website: www.tuskhome.co.uk

Date of inspection visit: 23 February 2017

Date of publication: 29 March 2017

  Ratings

Overall rating for this service                     Good


Is the service safe?                                                   Good

Is the service effective?                                             Good

Is the service caring?                                                Good

Is the service responsive?                                          Good

Is the service well-led?                                              Good







  Overall summary

This unannounced inspection took place on 23 February 2017. At the last inspection, the service was rated

with an overall good although some improvement was needed regarding the provider's understanding of

Deprivation of Liberty Safeguards. We found there had been an improvement.


Nightingales is a residential home providing accommodation for up to 13 people with support needs

including some people living with early onset dementia. At the time of our visit 11 people were living at the

home.


The manager, who is also the provider, was registered with the Care Quality Commission (CQC), as required

by law and was present during the day. A registered manager is a person who has registered with the Care

Quality Commission to manage the service. Like registered providers, they are 'registered persons'.

Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act

2008 and associated Regulations about how the service is run.

At the last inspection improvement was needed because we found that some people, living at the home,

were being restricted without the correct legal processes being in place. The provider's and staff members'

understanding of what could constitute a restriction of somebody's liberty also required some

improvement. At this inspection we found the provider had taken suitable action when they had identified

people who did not have capacity to consent to their care or treatment. Applications had been made to

authorise restrictions on people's liberty in their best interests and staff had received updated training.


People and relatives told us they felt the home was a safe environment for people to live in. Staff spoken

with could identify the different types of abuse and explained how they would report abuse. People were

protected from the risk of harm and abuse because staff knew what to do and were effectively supported by

the provider's policies and processes…….


CQC_report.pdf.pdf

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