34 Florence Road, Sutton Coldfield
Tel: 0121 350 0243
Date of inspection visit: 23 February 2017
Date of publication: 29 March 2017
Overall rating for this service Good
Is the service safe? Good
Is the service effective? Good
Is the service caring? Good
Is the service responsive? Good
Is the service well-
This unannounced inspection took place on 23 February 2017. At the last inspection, the service was rated
with an overall good although some improvement was needed regarding the provider's understanding of
Deprivation of Liberty Safeguards. We found there had been an improvement.
Nightingales is a residential home providing accommodation for up to 13 people with support needs
including some people living with early onset dementia. At the time of our visit 11 people were living at the
The manager, who is also the provider, was registered with the Care Quality Commission (CQC), as required
by law and was present during the day. A registered manager is a person who has registered with the Care
Quality Commission to manage the service. Like registered providers, they are 'registered persons'.
Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act
2008 and associated Regulations about how the service is run.
At the last inspection improvement was needed because we found that some people, living at the home,
were being restricted without the correct legal processes being in place. The provider's and staff members'
understanding of what could constitute a restriction of somebody's liberty also required some
improvement. At this inspection we found the provider had taken suitable action when they had identified
people who did not have capacity to consent to their care or treatment. Applications had been made to
authorise restrictions on people's liberty in their best interests and staff had received updated training.
People and relatives told us they felt the home was a safe environment for people to live in. Staff spoken
with could identify the different types of abuse and explained how they would report abuse. People were
protected from the risk of harm and abuse because staff knew what to do and were effectively supported by
the provider's policies and processes…….
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